Free Shipping On ALL Orders|Free Returns For 60 days|The Arc'teryx Guarantee Language: EN | Country: US

To request a replacement part, please contact us using this form:
Part Replacement Request

If you have any questions or concerns, don't hesitate to contact one of our Customer Service agents:
1-866-458-2473

Americas: 9am-5pm, Mon-Fri PST
Europe: 9am-6pm, Mon-Fri CET

or Click Here to Contact Us

Shopping FAQ

How to Shop on Arc'teryx.com

This is a quick guide to shopping online for Arc'teryx products on this website.

Finding products using the menu

First, click on either the › Men's Products or › Women's Products links near the top of the page to view all the products available, or hover over the links and use the drop-down menu to select your preferred categories.

Our website is divided into two sections, one for Women's products and one for Men's products. Unisex products are suitable for both genders (unisex clothing, unisex gloves, most accessories & packs) and are shown in both the Men's and Women's section.

Filtering to narrow down the number of products listed

After having clicked on the Men's or Women's products links on the previous page, you will see a product menu where all of our products are categorized in three main ways, by Collection, by Category or product type, and by Activity. Click any of these buttons and the items count in the top right hand corner will let you know how many products are displayed in the list below.

When you view the product list you will see that it is often grouped into useful sections to make it easier to see the differences between similar products. For example if you searched for Jackets for the Alpine Climbing activity you would see them grouped by Sub-Category into Waterproof Shells, Insulated Shells and Softshells etc.

The selection of products displayed can be narrowed down by clicking the Sub-Category and/or Materials buttons. As you click the items count in the top right hand corner will let you know how many products are displayed in the list below.

Sorting the list of products

The product list can be sorted by price, by weight or alphabetically. You can also filter the list to only show your favorite colour, view all jackets that come in red for example.

Finding products using the search box

If you already know the name of the product you're looking for or if you'd rather search by keyword than by using the regular product menu there is a search box near the top right hand corner of every page.

When you start typing in the search box, the 'realtime search suggestion tool' will display a list of model names or categories as you type. Click any of these suggested links to view the product or the category listed.

If the keyword you enter is very specific (such as 'ski jacket with goggle pocket') and no suggestions are displayed in the realtime search suggestion, then simply press the 'Enter' key or use your mouse to click on the small magnifying glass icon to start a search of our database for a match to your search term.

Tip: If you don't get a result, please try your search again using an alternative search term. We keep track of your searches that don't deliver any results and add these keywords to our database regularly. (Say hello to the web team, try searching for the phrase "hi web team".)

Selecting a product

This one's easy. When you see a product you like, click on the image and you will be directed to the product page.

Navigating the product page

Once you have arrived on the product page, to preview a product in its other colour options, click on the relevant thumbnail image. The large image will switch to your selected colour for you to review. Hovering over each thumbnail image will reveal the colour names.

More photos and videos are often available showing closeups of product details or how a product fits on a model. Clicking these square thumbnail images will load a larger version of the photo.

All of these images can be viewed at a 200% magnification by clicking the "Click To Zoom" link.

Tip: More information is available lower down on the product page including feature lists, materials in the product, a sizing chart link, awards the product may have won, customer reviews and a question and answer area.

Finding an item in stock in your color and size

On the product page near the top right hand corner is a drop down menu with a list of available colours and sizes. This list will also show you the stock levels for each item and occasionally when we expect more stock of a sold out item.

Select the colour and size you're interested in and we will show you all of the the purchasing options for that item.

If the item is out of stock we will give you the option to save the item for later in Your Wishlist. This is a good way to keep track of products you're interested in or even get an email from us if it comes back in stock later.

Shopping online with an authorized Arc'teryx dealer

Many of our biggest online dealers let us know what they have in stock each day so that we can let you know right on our product page.

If an authorized dealer has stock in the colour and size you have selected we will show their logo along with a link directly to the same product page on their website.

Tip: These links all open in new windows or tabs so that you can compare multiple online dealers when more than one has your selected item in stock.

Purchasing directly from Arc'teryx, adding items to Your Cart

You can also purchase directly from Arc'teryx through this website.

If we have stock in the size and colour you have selected we will show you the Arc'teryx Add To Cart button which will add the item to your Arc'teryx Shopping Cart.

Once you start an Arc'teryx Shopping Cart we will continue to show you the Add To Cart and Add To Wishlist buttons on all of the product pages.

Tip: All orders over $0.00 are elegible for free ground shipping.

General Shopping Questions

What orders qualify for free shipping?

We offer free ground shipping on all orders shipped via standard ground service.

What is the estimated shipping time?

The estimated delivery time using ground shipping is approximately 6-7 business days however this time line may vary with the final destination. Expedited shipping is available for an extra fee, with an estimated delivery time of 2-3 business days. The cost for shipping will again vary with the total value of your order and will be calculated during the checkout process.

How do I shop online at arcteryx.com?

Find out how to shop online at arcteryx.com by reading the step-by-step guide on our 'How to Shop' page.

How do I log in?

Near the top of the page, right next to the Arc'teryx logo box, you will find a 'Sign-In' link, click the link and then login using your email address and password.

How do I set up an account?

To set up an account, click the 'Your Account' tab located at the bottom of the website, then click on the 'Create Account' button and fill in the required information.

Do I need to set up an account to place an order?

Yes, in order for us to process and ship an order, an account will be needed but you can add items to Your Cart beforehand and wait to create an account during the checkout process.

I've forgotten my password. What should I do?

In the event that you have forgotten your password, simply click on the 'Forgot Password?' link located below all of our 'Sign-In' forms. Type the email address associated with your account and an automated response will be emailed to you.

Sizing Information: How can I determine which size will fit me best?

General sizing information for Arc'teryx products is included on our 'Sizing Charts' page.

To determine how to best fit yourself for an Arc'teryx backpack, please visit our 'Pack Fit Guide' page.

For additional questions on specific sizing details, please contact an Arc'teryx Product Specialist at 1-866-458-2473 or send us your question using the 'Ask a Specialist' contact form.

How do I make a purchase?

To make a purchase, start on the product page of the item, select your color and size in the drop down menu and the locations of any inventory available for purchase will be shown.

If any of our dealers with online stores have your item in stock their logo will appear to the left hand side.

If Arc'teryx has your item in stock, then our Arc'teryx Add To Cart button will be shown.

Once you have placed items in 'Your Cart', click 'Checkout Now' and simply follow the step-by-step online instructions.

How do I know if an item is in stock?

Select your color and size in the drop down menu and the locations of any inventory available for purchase will be shown.

If any of our dealers with online stores have your item in stock their logo will appear to the left hand side.

If Arc'teryx has your item in stock, then our Arc'teryx Add To Cart button will be shown.

Can I place orders by Phone?

Yes, Arc'teryx Customer Service Representatives will accept orders over the phone. Please call 1-866-458-2473

If I put an item on my Wishlist will I be informed when it becomes available?

Yes, if you checked the Email Me When In Stock checkbox before you added the item to your Wishlist, or if you have selected the Email Me When In Stock option on the 'Your Cart / Wishlist' page we will send you an email when these items on your Wishlist become available.

You must have an Arc'teryx account and be signed in to use this feature because we will need to know who to email when the item arrives in stock.

What payment methods does Arc'teryx accept?

We accept Visa and Mastercard.

Is it safe to use my credit card online at Arc'teryx?

Yes, it is secure to use your credit card for online purchases on our online store. Arc'teryx is PCI (Payment Card Industry) Compliant, and we do not store your credit card information in our system.

How are my credit card details stored?

Arc'teryx is PCI (Payment Card Industry) compliant. Therefore we do not store any credit card information on our servers.

Can I change my shipping address after my order has been placed?

No, the shipping address cannot be changed after the order has been placed.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: 1-866-458-2473

Can I cancel an order once the order has been placed?

No, once an order is placed and payment is taken, you cannot cancel your order.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: 1-866-458-2473

Can I add items to an existing order?

No, items cannot be added to an existing order once payment has been made.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: 1-866-458-2473

How will I know you that you received my order and when will the payment be deducted?

After your order is processed you will receive an order confirmation number on screen and also by email. Payment will be taken at the time of placing your order.

The status of your order can be checked on your 'Order Status' page in the 'Your Account' section of this website.

Can I track my order?

If we have a tracking number on file for your order, it will show up on your 'Order Status' page. Clicking the tracking number link will take you to the shipping company's website and you can track your shipment's progress there.

What packaging will my order be shipped in?

The packaging method will be determined by the product and number of products on your order. All orders are shipped in unmarked plain cardboard boxes. We take great care when packaging our products to ensure that all items arrive undamaged to their shipping destinations.

Is my package insured?

All packages are insured through the shipping company used.

How can I find out where my order is?

If a tracking number is available for your order, it will be recorded in your 'Order Status' page in the 'Your Account' section of this website.

Do I need to sign for my order?

Yes. All orders must to be signed for. If you are not able to accept a signature required delivery at your home address the courier will normally try to deliver the package 2 times and then hold it at the nearest facility for you to pick up at your convenience. If you have any concerns please make a note on the final step of the checkout, (Process Payment), and we will do our best to make alternate arrangements.

Which countries does Arc'teryx ship to?

Arc'teryx online purchases can be shipped to destinations within Canada, USA, Germany, UK, Sweden, Denmark, Norway, France, Austria, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland and the Netherlands.

Does Arc'teryx ship to post office boxes?

Yes, we will ship to post office boxes but may have to use a alternate carrier which can increase the delivery time of your order.

Does Arc'teryx ship to Freight-Forwarding addresses?

Yes, by providing a Freight-Forwarding address, and by indicating your desired shipping method, we can ship to Freight-Forwarding operations.

Does Arc'teryx ship to remote areas?

Yes, we do ship to remote areas but may have to use a alternate carrier which can increase the delivery time of your order.

Can I have my order shipped to an Arc'teryx store?

No, we do not ship online purchases to Arc'teryx stores.

Will you ship my order to a military address?

Arc'teryx will ship to a military base address but may have to use a alternate carrier which can increase the delivery time of your order.

How much tax will I have to pay?

All applicable taxes will be applied based on the country or region that your order is being shipped to.

Does Arc'teryx ship to multiple addresses?

No, we do not ship to multiple addresses. Each individual order will ship to only one address.

If you wish to send several items to different addresses, then a new order must be completed for each individual destination.

Can products be delivered to a different mailing address from the billing address?

Yes, the Shipping address can be different from the Billing address.

Does Arc'teryx sell gift cards?

At this moment, Arc'teryx does not offer gift cards for online purchases.

What is a foreign transaction fee?

Some banks or credit card companies charge a Foreign Transaction Fee, also known as an International Service Assessment Free, for purchases from merchants located outside of the USA. As Arc'teryx is a Canadian company, some banks apply this fee to charges by Arc'teryx. Other banks use independent third party credit card processing companies that charge this fee. Your financial institution could also be applying a similar cross-border assessment fee.

Arc'teryx only charges the amount shown during check-out and in our email notifications. We encourage you to contact your card-issuing bank to learn more about this fee.

List of holidays that may delay shipping.

Canada (2014):

  • Feb 10, Family Day
  • April 18, Good Friday
  • Apr 21, Easter Monday
  • May 19, Victoria Day
  • July 1, Canada Day
  • Aug 4, BC Day
  • Sept 1, Labour Day
  • Oct 13, Thanksgiving Day
  • Nov 11, Remembrance Day
  • Dec 24, Christmas Eve
  • Dec 25, Christmas Day

USA (2014):

  • May 26, Memorial Day
  • July 4, Independence Day
  • Sept 1, Labor Day
  • Nov 27, Thanksgiving Day
  • Nov 28, Black Friday
  • Dec 25, Christmas Day

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