Imitation is a form of flattery. In those terms, the manufacturing world is full of compliments. Counterfeit knock-offs of Arc'teryx products are common and many are very well done. As convincing as the impostors may be however, when purchasing an important piece of equipment, it is reassuring to confirm authenticity.
In order to benefit from the best performance of our designs, construction and materials, ensure that your purchase is authentic. The Arc'teryx warranty only applies to genuine products; we cannot honour anything that is not produced by us. Please evaluate your choice carefully.
Arc'teryx standards are high. From design through to manufacture, all products undergo extensive testing and research, strict quality control inspections and standardized retail representation. It is important to us to produce and deliver the best possible, in all respects.
Read below for a brief list of features that identifies and sets Arc'teryx apart.
Logos:Tidy, precise, tightly stitched, visually match the brand standard and Arc'teryx is spelled correctly – watch for the apostrophe.
Velcro tabs:Tapered shape, supple material, no excess decoration or rubberized tabs.
Zippers:High quality YKK or Vislon zippers only, with colour matched powder coated sliders.
Lamination:Check for seam tape that is narrow, pliable and cleanly applied. Technicians in our factories are highly skilled, disciplined workers, capable of difficult constructions.
Genuine hangtagsAll products are labelled as well as branded, stitched in place and consistent.
In general, think minimal—the fewest number of zippers and pockets possible, the cleanest overall appearance and the lightest possible weight.
The bottom line: If the deal is too good to be true, it probably is. Invest in the real thing; you deserve it.
Use the Shop Online/Inventory Search on the product page of our website to view a list of reputable dealers or buy direct from Arc'teryx. If the website you are ordering from has the word ‘arcteryx’ included in the domain name, and it’s not a www.arcteryx.com site, it is almost certainly a fraudulent site.
If you have found or, worse yet, actually purchased a counterfeit Arc’teryx product, please report it. Send an e-mail to us at ReportAFake@arcteryx.com
If you are still concerned about the authenticity of a retailer or dealer, contact Customer Service via our website contact form or by phone 1-866-458-BIRD (2473) (toll free in North America) or 604.960.3001 (international) and we will check our database for you.