Free Shipping On ALL Orders|Free Returns For 60 days|The Arc'teryx Guarantee Language: EN | Country: US

To request a replacement part, please contact us using this form:
Part Replacement Request

If you have any questions or concerns, don't hesitate to contact one of our Customer Service agents:
1-866-458-2473

Americas: 9am-5pm, Mon-Fri PST
Europe: 9am-6pm, Mon-Fri CET

or Click Here to Contact Us

Frequently Asked Questions

Where can I buy Arc'teryx products?

Arc'teryx products are available from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on this site contains links to authorized online dealers who carry Arc'teryx products.

To see a list of authorized online dealers in your country, click here: Online Dealers

To find an authorized retailer nearest you, or to locate an Arc'teryx brand store, click here: Find a Store

Most retailers will special order Arc'teryx products not in stock. We also offer assistance in locating specific items for sale; try our Locate a Product Form.

Or, in select regions you can buy online directly through our website.

Does Arc'teryx sell direct?

At this time, Arc'teryx sells directly to individuals online in the following countries:

  • Austria
  • Canada
  • Denmark
  • France
  • Italy
  • Germany
  • Norway
  • Spain
  • Sweden
  • United Kingdom
  • United States of America

Arc'teryx offers a Pro Purchase Program for qualified outdoor professionals, including ski patrollers, mountain guides, etc. Please visit our Pro Purchase page for more information.

Arc'teryx also offers volume discounts to businesses, government agencies and other professional organizations. Custom embroidery is available for corporate logos at a modest charge. For more information, please visit our Corporate Sales page

Can I get a catalogue?

Arc'teryx promotes environmental conservation by not printing paper catalogs for each season.

Sizing Info: How can I determine which size will fit me best?

General sizing information for Arc'teryx products is included on our Sizing Charts page.

To determine how to best fit yourself for an Arc'teryx backpack, please visit our Pack Fit Guide page

For questions on specific sizing details, contact an Arc'teryx Product Specialist at 1-866-458-2473 or send us your question using the Ask a Specialist form

What is the Arc'teryx Warranty Policy?

Arc'teryx proudly guarantees the quality and performance of all our products. Items with defects in materials or workmanship will be replaced or repaired at the discretion of Arc'teryx for the practical lifetime of the product. Product damaged through wear and tear, misuse or neglect may be repaired at a nominal charge. Details on our warranty and repair program can be found on our Warranty and Repair Policy page

How can I get advice on washing or maintaining my Arc'teryx items?

We've prepared some general guidelines on proper care and maintenance of most Arc'teryx products. Due to the technical nature of many of our products, we recommend adherence to these steps in order to maintain optimum performance and to extend the useful lifetime of your products. Please visit our Product Care page for additional information

I'm considering purchasing an Arc'teryx item; how can I be sure it's authentic and not a counterfeit product?

Purchasing Arc'teryx items from authorized retailers will ensure the product you buy is authentic and supported by the Arc'teryx Warranty Program. Items offered for sale by individuals or third-party websites may still be authentic, but consumers should adopt a "buyer beware" mentality and exercise common sense.

For more information on how to recognize a counterfeit product, please visit our Counterfeit FAQ page

Where are Arc'teryx products manufactured?

For more information about this question, please refer to our Manufacturing Statement.

What differentiates Arc'teryx and its products from others?

At Arc'teryx, we are dedicated to a founding principle – improving product performance through technical innovation. Our employees are passionate outdoor enthusiasts who continuously seek solutions to improve performance and enhance the enjoyment of our favorite activities.

We build our products from the ground up to meet a specific need or challenge. Moving beyond the edge of the established design frontier, we consistently break new ground with unconventional design concepts and advanced construction techniques. Each new development further stimulates the evolutionary process, expanding our creative horizon and initiating a new cycle of innovation.

Throughout the process, quality and durability remain paramount. In our quest for performance, our product engineers source — and sometimes develop — the most advanced materials available.

These high-performance materials are fused with forward-thinking designs through innovative construction techniques that yield unparalleled craftsmanship. If imitation is a form of flattery, the world has flattered us through countless attempts to recreate Arc'teryx-driven innovations.

Finally, Arc'teryx requires that each item manufactured be individually inspected to ensure it meets our exacting standards; each Arc'teryx item is guaranteed for the practical lifetime of the product. Arc'teryx is evolution in action.

Is my personal information kept private?

At Arc'teryx, we respect your privacy. Arc'teryx will never sell, trade, rent or loan your personal information to any other organization. "Personal information" is information about an identifiable individual as described in applicable privacy legislation.

At Arc'teryx, we take steps to ensure we meet the privacy principles and requirements for personal information under Canadian law. The purpose of our Privacy Policy is to inform our customers, visitors and other individuals we deal with about how we collect, use, and disclose personal information in our custody or control.

For more information, please visit our Privacy Policy page on our website.

What are cookies? Should I be worried about them?

A cookie is a piece of text stored on a user's computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ "cookies" (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately.

Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user's domain name and email address, or recognize you as a return visitor to our site.

Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally.

Please see our Privacy Policy link on our website for more information.

How do I find replacement parts?

For replacement parts, please fill out the Part Replacement Request Form.

How do I carry/store electronic items? Can I carry electronic items in my GORE-TEX® garment?

Although our WaterTight™ zippers are highly water resistant, they are not fully waterproof. Pockets constructed using waterproof fabrics may collect water if they are opened or accessed during wet or snowy conditions.

We do not recommend keeping items in your pockets that may be damaged by moisture. We strongly recommend that you keep any fragile or electronic devices in a sealable plastic bag inside an internal pocket. Arc'teryx is not responsible for any damage to electronic devices or personal equipment.

How do I qualify / apply for the Pro Purchase Program?

Arc'teryx offers a Pro Purchase Program for qualified outdoor professionals, including ski patrollers, mountain guides, etc. Please visit our Pro Purchase website pro.arcteryx.com for more information.

Arc'teryx also offers volume discounts to businesses, government agencies and other professional organizations. Custom embroidery is available for corporate orders. For more information, please visit our Corporate Sales website corporate@arcteryx.com.

How do I determine the name of the garment/item that I currently own?

There are 3 ways to find the name of a product you own depending upon the age of the product:

  • Firstly, if your item appears to be an older model (from about 2003 or earlier), then it is likely that you will be able to find a product 'alias' (a set of 3 letters followed by 3 numbers) inside the garment. By locating the tags inside the garment (inside one of the hand pockets for jackets and on the inside seam for pants), we can establish what model number is assigned to that piece. For example, the series of letters/numbers will be formatted similar to these examples: MGJ 207 or MGP 006.
  • Secondly, if you are able to locate a four-digit number on one of the tags, that product can also be identified using its assigned model number.
  • Thirdly, several of our softshell jackets, fleece garments, base layers and shirts have a batch number located on the end/tip of the care label. The batch number is a nine-digit code with the first five numbers referencing the PO number. By using the PO number, we will be able to decipher the exact model name.

If you email us, or call us with any of these numbers, we will be able to identify which product you are referring to. Alternatively, you can email us a picture of your item and we will endeavor to identify the product for you.

Arc'teryx pack sizing equivalents?

Yes, sometimes our sizing chart and the actual size that it states on the packs are worded differently but each of these equivalent sizes (ie: short-small, regular-medium, tall-large) are synonymous with each other.

What is the difference between the types of fit, such as Athletic fit, and Trim fit?

Arc'teryx prides itself on its product fits. Depending upon the end usage of a garment, different fits are patterned into our garments so that they work in conjunction with other layering pieces, and to enhance the comfort, mobility and performance requirements for the sports we make our products for.

For example, athletic-fit pieces are patterned with more articulation in the shoulders and elbows than trim fit pieces, and yet are still able to be layered underneath an outer shell.

For more information on our product fit guide, please refer to our Sizing Chart page.

What is the difference between a Hardfleece and a Softshell?

Hardfleece garments are designed to act as durable, wind-resistant, insulated mid layers, when worn underneath a waterproof, or windproof outer layer. Hardfleece is inherently more air permeable by nature, which means that air is allowed to pass inwards through the garment. As a result, heat is evacuated quickly, and venting is increased.

For example, someone wearing a hardfleece garment as an outer layer, with no other wind protection on the outside, would feel wind passing through the garment.

Softshell garments are designed to offer more protection from wind and moisture. Although they remain highly breathable (moisture and excess heat from the body is able to escape through the garment), they offer more protection from external wind and moisture passing into the garment. Softshell garments can be worn as outer layers for high-output activities on dry days or in warmer weather. It is not intended that a softshell garment be worn underneath a fully waterproof outer shell.

How do I return an item for a refund or repair

To return an Arc'teryx item that you purchased from a store, please contact the original store to inquire about their individual Returns policy.

If your product is damaged or requires a repair and you would like to find out more about our Arc'teryx Warranty policy, please visit our Warranty page.

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