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To request a replacement part, please contact us using this form: Part Replacement Request

Customer Service agents:
or Email Us

Americas: 8am-5pm, Mon-Fri PST
Europe: 9am-6pm, Mon-Fri CET

Shipping and Delivery

What orders qualify for free shipping?

We currently offer free 2-Day express shipping on ALL orders.

What is the estimated shipping time?

The estimated delivery time using express / 2-day shipping is approximately 2-3 business days, however this timeline may vary with the final destination. 2-day shipping refers to transit time and does not include processing time. Please allow for an estimated 1 business day for processing.

Can I change my shipping address after my order has been placed?

No, the shipping address cannot be changed after the order has been placed.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: .

Can I cancel an order once the order has been placed?

No, once an order is placed and payment is taken, you cannot cancel your order.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: .

How will I know you that you received my order and when will the payment be deducted?

After your order is processed you will receive an order confirmation number on screen and also by email. Your credit card or PayPal will be charged when your order ships.

The status of your order can be checked on your 'Order Status' page in the 'Your Account' section of this website.

Can I add items to an existing order?

No, items cannot be added to an existing order once payment has been made.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: .

Do I need to sign for my order?

Yes. All orders must be signed for. If you are not able to accept a signature required delivery at your home address the courier will normally try to deliver the package 2 times and then hold it at the nearest facility for you to pick up at your convenience. If you have any concerns please make a note on the final step of the checkout, (Process Payment), and we will do our best to make alternate arrangements.

Which countries does Arc'teryx ship to?

Arc'teryx online purchases can be shipped to destinations within Canada, USA, Germany, UK, Sweden, Denmark, Norway, France, Austria, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland and the Netherlands.

We are unable to deliver to: Büsingen am Hochrhein, Helgoland, Féroé Islands, Greenland, Åland, Campione d'Italia, Livigno, SanMarino, The Italian waters of Lake Lugano, Vatican, Jan Mayen, Svalbard, Andorra, Canaries Islands, Ceuta, Melilla, Aruba, Bonaire, Curacao, Saba, Sint Eustatius, Sint Maarten, Guadeloupe, Martinique, Guyana, Mayotte, Reunion, Nouvelle-Caldedonia, French Polynesia, Saint-Pierre-et-Miquelon, Saint Barthelemy, Saint-Martin, French Southern & Antarctic Lands, Wallis et Futuna, Monaco, Guernsey, Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Antarctic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands.

Does Arc'teryx ship to post office boxes?

Yes, we will ship to post office boxes but may have to use an alternate carrier which can increase the delivery time of your order.

Can I have my order shipped to an Arc'teryx store?

No, we do not ship online purchases to Arc'teryx stores.

Will you ship my order to a military address?

Arc'teryx will ship to a military base address but may have to use an alternate carrier which can increase the delivery time of your order.

How much tax will I have to pay?

All applicable taxes will be applied based on the country or region that your order is being shipped to.

Does Arc'teryx ship to multiple addresses?

No, we do not ship to multiple addresses. Each individual order will ship to only one address.

If you wish to send several items to different addresses, then a new order must be completed for each individual destination.

Can products be delivered to a different mailing address from the billing address?

Yes, the Shipping address can be different from the Billing address.

List of holidays that may delay shipping.

Canada (2016):

  • Feb 8, Family Day
  • Mar 25, Good Friday
  • Mar 28, Easter Monday
  • May 23, Victoria Day
  • Jul 1, Canada Day
  • Aug 1, BC Day
  • Sep 5, Labour Day
  • Oct 10, Thanksgiving Day
  • Nov 11, Remembrance Day
  • Dec 25, Christmas Day
  • Dec 26, Boxing Day

USA (2016):

  • Mar 25, Good Friday
  • May 27, day before Memorial Day
  • May 30, Memorial Day
  • Jul 1, day before Independence Day
  • Jul 4, Independence Day
  • Sep 2, day before Labor Day
  • Sep 5, Labor Day
  • Nov 24, Thanksgiving Day
  • Nov 25, day after Thanksgiving Day
  • Dec 25, Christmas Day
  • Dec 26, Boxing Day

Europe (2016):

  • Mar 25, Easter Friday
  • Mar 28, Easter Monday
  • May 5, Father's Day
  • May 16, Pentecost Day
  • May 26, Corpus Christi
  • Aug 15, Assumption Day
  • Oct 3, German Unity Day
  • Nov 1, All Saint's Day
  • Dec 24, Christmas Eve
  • Dec 25, Christmas Day
  • Dec 31, New Year's Eve

What packaging will my order be shipped in?

The packaging method will be determined by the product and number of products on your order. All orders are shipped in unmarked plain cardboard boxes. We take great care when packaging our products to ensure that all items arrive undamaged to their shipping destinations.

Is my package insured?

All packages are insured through the shipping company used.

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