To request a replacement part, please contact us using this form: Part Replacement Request

Customer Service agents:
1-866-458-2473 or Email Us

Email response time is currently estimated at 3-5 business days.


Americas: 8am-5pm, Mon-Fri PST
Europe: 9am-6pm, Mon-Fri CET

Gift Card Terms & Conditions

At this time, Arc’teryx Gift Cards are only available for purchase and redemption in the United States, Canada, the United Kingdom, Germany and France. Please note that Arc’teryx Plastic Gift Cards cannot be mailed to the United Kingdom, Germany and France, and that residents of these countries may purchase only Electronic Gift Cards or Plastic Gift Cards from participating Arc’teryx brand stores.

Introduction

ARC'TERYX EQUIPMENT ("Arc'teryx"), A Division of Amer Sports Canada Inc., offers closed loop prepaid cards ("Gift Cards") for purchase. This document contains the full set of terms of use governing your use of a Gift Card. As used below, the term "Standard Gift Card" means a Gift Card purchased by a customer, and the term "Promotional Gift Card" means a Gift Card that is provided without charge as a part of a marketing, sales, booking or similar promotion or loyalty program. Your purchase or use of a Gift Card constitutes your acceptance of these Terms & Conditions.

We recommend that you read this document carefully before using the Gift Card. If you have any questions or would like more information about your Gift Card, you can call us toll free at the following phone numbers:

The United States & Canada
1-866-458-2473

The United Kingdom
0207 078 3546

General Description

Standard Gift Cards have no expiration date. Promotional Gift Cards may carry an expiration date which will be printed on the Promotional Gift Card, unless where prohibited by law.

Gift Cards do not incur any dormancy fees for non-use.

Gift Cards are not credit, debit, or charge cards, and have no implied warranties.

Arc'teryx does not accept responsibility for lost, damaged or stolen Gift Cards, or any unauthorized use of Gift Cards.

Gift Cards have no value until activated at time of purchase, and Gift Cards will not be activated until payment is verified. Gift Cards will be activated when delivered, and will be active upon receipt by the customer.

Gift Cards cannot be reloaded, meaning funds may not be added to Gift Cards after activation.

Once activated, Gift Cards may not be resold; resale or attempted resale is grounds for seizure and cancellation of the Gift Card without compensation.

Gift Cards are not refundable or redeemable for cash, except where required by law.

Arc'teryx may refuse, cancel or hold for review Gift Cards and Gift Card orders in cases where it suspects fraud, mistake, alteration, issuance in an incorrect denomination, or violations of law, policies or these Terms and Conditions.

Gift Cards are issued by ARC'TERYX Equipment, A Division of Amer Sports Canada Inc. Arc'teryx, and the issuer reserve the right, and holders or purchasers of a Gift Card agree that, Arc'teryx and the issuer may at any time change these Terms and Conditions, except as prohibited by law.

Except to the extent explicitly prohibited by applicable laws: (1) these Terms and Conditions and all matters arising out of or relating to the Gift Cards will be governed exclusively by the laws of the Province of British Columbia without giving effect to any choice of law rule, and (2) all disputes regarding a Gift Card or these Terms & Conditions must will be resolved exclusively by the courts of British Columbia in Vancouver, and the purchaser and user of the Gift Card submits to the exclusive jurisdiction of those courts.

Purchasing Gift Cards

Gift Cards are available for purchase at participating Arc'teryx brand stores in the United States, Canada and the United Kingdom. Purchasers may not acquire Gift Cards from Arc'teryx in any given day in an aggregate amount that exceeds $1,000. Each single Gift Card may be purchased in any denomination between $25 and $1,000.

Gift Cards purchased from sources other than Arc'teryx may not be valid or may have less redeemable balance or value than promised by an unauthorized seller. Arc'teryx is not responsible for honouring invalid Gift Cards or misrepresented or invalid balances or values.

Gift Cards may not be resold. Arc'teryx will not be responsible for any Gift Cards bought or sold through any website facilitating aftermarket sales of pre-gifted or pre-owned items (e.g., eBay, Craigslist, etc.)

Redeeming Gift Cards

Arc’teryx Gift Cards are available for purchase and redemption online and at participating Arc’teryx brand storesin the United States, Canada, Germany and France. Please note that Arc’teryx plastic Gift Cards cannot be mailed to Germany and France. In the United Kingdom, only plastic Gift Cards are available for purchase from participating Arc’teryx brand stores

The price of each transaction paid for by the Gift Card will be debited against the balance or value on the Gift Card. If the price for a transaction is greater than the balance or value on the Gift Card, the purchaser must pay the difference. If the price for a transaction is less than the balance or value on the Gift Card, the unused portion will remain on the Gift Card until it is redeemed and the value of the Gift Card is decreased to zero, at which time the Gift Card will be deactivated. If the Gift Card is used for a transaction in a different currency, the debit amount will be converted to the transaction currency based on exchange rates at the time of transaction.

Gift Cards will not be accepted if the Gift Card number is invalid, the value on the Gift Card is zero, the Gift Card has not been activated, or Gift Card cannot be found within the Arc'teryx Gift Card system.

Additional Information

Customers may contact Arc'teryx with questions or for help with their Gift Cards at the following phone numbers and email addresses:

The United States & Canada
1-866-458-2473
customer.service@arcteryx.com

The United Kingdom
0207 078 3546
consumerservice-uk-en@arcteryx.com

Holders of a Gift Card may check the balance of the Gift Card by visiting www.arcteryx.com/giftcards (in the United States, Canada and the United Kingdom) or by calling 1-855-316-9967 (in the United States and Canada).

Use of Personal Information

Arc'teryx takes steps to ensure we meet the privacy principles and requirements for personal information under Canadian law. For more information on this, please view the Arc'teryx Privacy Policy at www.arcteryx.com/privacy.aspx.