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Imitation is a form of flattery. In those terms, the manufacturing world is full of compliments. Counterfeit knock-offs of Arc'teryx products are common and many are very well done. As convincing as the impostors may be however, when purchasing an important piece of equipment, it is reassuring to confirm authenticity. Counterfeit products are most often made with inferior materials in illegal operations. These factories bypass rules and regulations designed to safeguard workers and the environment, causing harm to both. Additionally we often see fraudulent websites which claim to sell authorized Arc'teryx products, websites which often look quite authentic.

Arc’teryx is constantly monitoring online auction sites as well as fraudulent websites to protect our customers as well as the Arc’teryx name. If you have found or, worse yet, actually purchased a counterfeit Arc’teryx product, please report it. Send an e-mail to us at reportafake@arcteryx.com. We will follow up with you with the appropriate information depending on the situation.

How to recognize counterfeit product/dealers

How to spot a fraudulent website

How to determine if a suspicious product is fraudulant

What to do if you have come across a fraudulant dealer or product

Can't Find what you are looking for?

If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representative and we will help answer your questions.

Customer Service Hours:

1-866-458-2473

Americas: 8am-5pm, Mon-Fri PST

Europe: 9am-6pm, Mon-Fri CET

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Currently, our response time is 3 to 5 business days.