Arc'teryx is proud of the quality and performance of all our products. Items covered under our Limited Warranty will be replaced or repaired at the discretion of Arc'teryx for the practical product lifespan. Product damaged through wear and tear, misuse, or neglect may be repaired at a reasonable price.
Fill out our online Product Service Request Form and we will email you with full instructions on how to send your product to our Product Service Centre.
*Note: Please do not send your item back to us without first obtaining a Return Authorization Number (RA Number). We cannot process returns without the RA Number.
Please select a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. Arc’teryx is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.
Product Service FAQ
How long does this Limited Warranty last and what is covered?
What does Practical Product Lifespan mean?
What is not covered under the Limited warranty?
How do I make a Product Service Request?
How long will it take if I send my product to the Product Service Centre for assessment and/or repair?
What to do once I receive my Return Authorization Number (RA#)?
What will happen once my product has been received?
What happens if my product is not approved for warranty?
What happens if my product is approved for warranty?
How are shipping costs handled?
What happens if I’m unresponsive throughout the Warranty/Repair process?
Do alterations void my warranty?
How do I determine the name of the garment/item that I currently own?
As part of the Arc’teryx voluntary Procline recall, how can I return my procline boots?
What is the Assessment Time?
How long is the Repair Turnaround Time?
Can't Find what you are looking for?
If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.
Customer Service Hours:
Americas: 8am-5pm, Mon-Fri PST
Europe: 9am-6pm, Mon-Fri CET
Currently, our response time is 2 to 3 business days.
Returns & Refunds
Do you want to return a new item that you purchased online at Arcteryx.com?